FAQ – Frequently Asked Questions

Shipping & Delivery

How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 7–15 business days depending on your location. You'll receive a tracking number once your order ships.

Do you ship internationally?

Yes! We ship worldwide. Shipping times and costs may vary by destination.

Is free shipping available?

Yes — we offer free shipping on all orders over $50.

Returns & Refunds

What is your return policy?

We offer a 14-day return window on unused items in original packaging. Please do not send items back without contacting us first — we will provide return instructions within 1–2 business days.

How do I start a return?

Contact us via our Contact page with your order number and reason for return. Our team will guide you through the process.

Products

Are your products safe for pets?

Absolutely. Every product in our range is carefully selected for safety, durability, and your pet's wellbeing. We only stock items made from pet-safe materials.

Are the pet beds machine washable?

Yes! Our pet beds feature removable, machine-washable covers for easy cleaning.

How do I know which size to choose?

Each product page includes a size guide. When in doubt, we recommend sizing up for maximum comfort.

Orders & Payments

What payment methods do you accept?

We accept Visa, Mastercard, PayPal, American Express, Apple Pay, and Google Pay. All transactions are SSL encrypted for your security.

Can I modify or cancel my order?

Orders can be modified or cancelled within 12 hours of placement. Please contact us as soon as possible via our Contact page.

How do I track my order?

Once your order ships, you'll receive an email with a tracking link. You can also reach out to us directly if you need an update.

Still have questions?

We're here to help! Visit our Contact page and we'll get back to you within 24 hours.